REFUND AND RETURNS POLICY

Thank you for shopping at Anxin Tree LLC! We want you to be satisfied with the children’s toys you purchase. If you have any questions or are not satisfied with your purchase, we will be happy to serve you.

Refund Terms

  1. Application Period: You can apply for a refund within 30 days from the date you received the product.
  2. Product Condition: The product to be refunded must be unused, unopened, and in its original packaging. The product should include all accessories and tags.
  3. Refund Application: Please submit a refund application through our customer service email (fernandodehoyos@anxintree.com). Please provide the order number and reason for the refund in the email.

Refund Processing

  1. Review: We will review your refund application and respond to you within 3 working days.
  2. Refund Method: After review and confirmation, the refund will be processed through the original payment method. Please note that the refund time may vary depending on the payment method and usually takes 5-10 working days.
  3. Shipping Cost: Shipping costs will not be refunded unless the product is defective.

Special Cases
● Defective Goods: If the goods you received are defective or damaged, please contact us within 7 days after receiving the goods, and we will provide you with a replacement or refund service.
● Wrong Order: If the goods you received do not match the order, please contact us within 7 days after receiving the goods, and we will arrange the correct goods for you.

Thank you for your support and understanding of Anxin Tree LLC. If you have any questions, please feel free to contact us.