FREQUENTLY ASKED QUESTIONS

  1. What age group are your toys suitable for?
    The toys on our website are suitable for children of all ages. There are clear age recommendations on each product page to help you choose the right toys for your child.
  2. Have your toys been safety tested?
    Yes, all of our toys have been strictly tested for safety and meet national safety standards. We are committed to providing safe and harmless toys for children.
  3. How to deal with damaged or defective toys?
    If you receive a damaged or defective toy, please contact our customer service team immediately and we will provide you with a return or exchange solution.
  4. Do you provide international shipping?
    Yes, we provide international shipping services. The specific shipping cost and time will be displayed at checkout.
  5. Where can I check the status of my order?
    You can log in to your account on the website to view the order history and current status. Once the order is shipped, you will receive an email with tracking information.
  6. What payment methods do you accept?
    We accept a variety of payment methods, including credit cards, debit cards and PayPal. During checkout, you can choose the payment method that suits you.
  7. How can I return a toy if I am not satisfied with it?
    If you are not satisfied with the toy you purchased, you can return it within 30 days of receiving it. Please make sure the toy is unused and in its original packaging. Please see our Return Policy for more details.
  8. Do you offer a warranty on your toys?
    Yes, many products come with a manufacturer’s warranty. Please refer to each product page for specific warranty information.
    If you have further questions, please feel free to contact our customer service team, we will be happy to help you!